What You Need To Do When a Loved One Dies

Most people are unsure at what to do when a loved one dies.

Below we explain what happens and what to do.

Death Occurs in a Hospital

The treating doctor will prepare the relevant paperwork that will enable us to commence with the funeral arrangements.

Death Occurs in an Aged Care Facility

The staff will notify the doctor, who will then prepare the relevant paperwork to enable us to commence with the funeral arrangements. As most aged care facilities do not have the capabilities required to hold the deceased for an extended period of time, we will need to be notified promptly so that we can transfer the deceased to our funeral home.

Death Occurs in the Home

Firstly, contact the doctor who will issue a death certificate, if the cause of death can be confirmed. Then call us so we can transfer the deceased to our funeral home.

Please see below if a death in the home is unexpected and cause of death cannot be confirmed.

Unexpected Death

When a death is sudden or accidental, or the cause of death cannot be confirmed, the police will be notified. They will arrange for the person who has died to be transferred to the Coroner’s mortuary.

When a post mortem is involved, funeral arrangements may be slightly delayed until the Coroner has completed their examination.

Please phone us and we will liaise with the Coroner on your behalf, whilst planning the funeral arrangements.

For help on what you need to do when a loved one dies, or any funeral assistance you may require, call us on 1300 799 093 or contact us by email.